Full refunds
- The order never started and cannot be started.
- The service was pulled after you paid.
- You were charged twice for the same order.
Refunds go back to your panel balance, usually the same day. Card or crypto reversals take longer and depend on the payment provider.
Partial refunds
If an order stops halfway, we refund the undelivered portion at the rate you paid. You do not need to work the numbers out; open a ticket with the order ID and we will.
Refill first, refund second
For non-drop subscriber services, drops inside the refill window are fixed by a refill rather than a refund. If a refill fails twice, the remaining value is returned to your balance.
Not covered
- Wrong or private link supplied at checkout.
- Channel deleted, renamed or restricted during delivery.
- Change of mind after delivery has completed.
- Drops outside the refill window shown on the service.
- Results you hoped for that are not part of the service, such as watch time from bought subscribers.
How to claim
Send the order ID and a short description through contact. Claims are accepted up to thirty days after the order completes. The wider rules sit in the terms of use, and every service's refill window is printed in the price list.